Return Policy

Return Policy

This website (https://ibf13q-26.myshopify.com) is a sandbox and demonstration environment operated for internal testing, development, and preview purposes only.
It is not an active retail website and does not process or accept legitimate customer orders.

All “orders,” “payments,” or “confirmations” generated through this environment are fictional, non-binding, and carry no legal or commercial effect.
No goods or services will be shipped, invoiced, or fulfilled from this site under any circumstance.

By accessing or interacting with this site, you acknowledge and agree that:

  • Any order submissions are void ab initio (legally invalid from the outset).

  • No actual sale, contract, or obligation is created between you and any party.

  • Burt’s Bees Baby® and its affiliates assume no responsibility or liability for any data, representations, or transactions appearing on this platform.

For legitimate purchases, customer service inquiries, returns, or exchanges, please visit our official online store:
👉 www.burtsbeesbaby.com

All authentic orders and returns are governed exclusively by the Burt’s Bees Baby Return & Exchange Policy, available at:
👉 www.burtsbeesbaby.com/pages/returns-exchanges

Use of this sandbox environment constitutes acknowledgment that you understand and accept these terms.
This environment is provided “AS IS” without warranty, representation, or liability of any kind.

We’ve partnered with Happy Returns to make returns simple and free*

1.  To initiate your return, click Product Return below.
2.  Enter your order number and zip code.
3. Select any convenient Return Bar location for drop off. No packaging or label is required.

 *Free Return only applies to those that are dropped off and for returns containing 9 (nine) or more items two separate returns may need to be submitted. 

Standard Return Policy 

Policy Overview: You can return items within 30 days from the original delivery date (as noted on the delivery tracking), provided they meet the return conditions outlined below.

🎁 2025 Holiday Return Policy
During the 2025 holiday season, you have 45 days from the date of delivery (as noted in tracking) to return new, unworn items.

🎃 Seasonal Item Exception: Holiday-specific items (e.g., Halloween, Thanksgiving, Christmas-themed) are final sale once the holiday has passed, regardless of the purchase date.

➡️ Special Halloween Policy: Any Halloween item purchased on or after October 2, 2025 is considered Final Sale and is not eligible for return.

For example:

  • Halloween items cannot be returned if purchased on/after October 2, 2025, or on/after October 31, 2025 (holiday cutoff).
  • Thanksgiving items cannot be returned on or after November 28, 2025
  • Christmas items & pajamas cannot be returned on or after January 4, 2026

❓ Have Questions? See our full return FAQ and step-by-step instructions for how to start a return here: 🔗 Returns FAQ

Return Conditions

  • New and Unworn: Items must be unwashed, free from debris (including pet hair), and have original tags or packaging. If you purchased a product as part of a set, the entire set must be returned.
  • Original Packaging: All original tags, labels, and packaging must be intact and included.
  • Return Window: Returns must be postmarked within 30 days from the original delivery date.
  • Exclusions: Items that are Final Sale cannot be returned.
  • Defective or Damaged Items: If you believe your item(s) have a manufacturing defect or damage, you can submit a request HERE.


Return Requirements

  • Pre-authorization: All returns must be pre-authorized. To initiate your return, click HERE.  For returns containing 9 (nine) or more items, two separate returns may need to be submitted. 
  • Condition: Items must be new, unworn, and in their original packaging to qualify for a return.
  • Exclusions: Final Sale items, The Baby Bee Box, Baby Bee Bags, and gift cards cannot be returned. Some specialty products and giveaways may have separate return conditions.
  • Items that do not meet the above conditions may not be accepted for return.


Burt's Bees Baby does not process exchanges.  For further assistance, please CONTACT US